Privacy Policy for PlantaVibe products
This Privacy Policy explains how Frozenondhon (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you browse frozenondhon.world, purchase PlantaVibe products, join a waitlist, or contact us about plant-based support for an active lifestyle. We wrote this document in plain language so you can understand what happens to information connected to our physical goods and related services.
We focus on data that helps us fulfill orders, communicate about ingredients and batches, and improve how we describe plant-forward items online. If you do not agree with this Policy, please pause before submitting forms or placing orders, and contact us through Reach us so we can answer specific questions.
Effective date: . We may update this Policy when our product lines, partners, or legal obligations change.
Who this Policy covers
This Policy applies to visitors and customers in the United States who interact with PlantaVibe offerings described on frozenondhon.world, including people who explore educational pages, submit questions about macros, or arrange studio pickups in Miami. It also covers business contacts who coordinate bulk bundles for teams, provided their relationship is tied to our product catalog.
The Policy does not govern websites we do not operate. If you follow a link to a payment partner or carrier, that partner’s privacy terms will apply when you leave our site. We encourage you to read those notices before you share additional information.
Categories of information we collect
We collect identifiers such as name, email address, phone number, and shipping address when you place an order or request a shipment. We collect commercial information such as the PlantaVibe SKUs you purchase, bundle sizes, subscription preferences, and return reasons tied to product quality. We collect internet activity limited to pages you view on frozenondhon.world, referral sources, and device data such as browser type, when that data is captured by cookies described in our Cookies Policy.
We may collect limited professional information when you represent a studio or employer, including the organization name, role, and preferred delivery windows. We do not ask for sensitive categories of data beyond what is needed to honor allergen notes you voluntarily supply in relation to product ingredients.
How we use product-related information
We use order details to pick, pack, and ship PlantaVibe items, to communicate tracking updates, and to respond when a batch note changes. We use contact information to answer ingredient questions, share recall information if a supplier notifies us of a packaging issue, and to provide invoices when required for business purchasers.
We use analytics about page popularity to decide which descriptions need clearer nutrition tables, which hero imagery should be refreshed, and whether a product page should highlight storage guidance more prominently. We do not use this information to make automated eligibility decisions about your health; our focus stays on commerce and communication around food products.
Legal bases and retention for product records
We process personal information to perform contracts when you buy goods, to comply with accounting and tax obligations tied to sales, and to pursue legitimate interests such as fraud prevention, inventory accuracy, and improving product documentation. Where consent is required—for example, certain marketing messages about new plant-based releases—we ask separately and keep evidence of that consent with the related profile.
We retain order records for the period required by applicable commercial and tax law, typically seven years for financial data linked to purchases. We retain customer service correspondence for twenty-four months unless a longer period is needed to resolve a dispute about a batch. Marketing consents remain until you withdraw them, after which we suppress your profile within thirty days while keeping suppression evidence.
How we share information with service partners
We share shipping details with carriers so they can deliver PlantaVibe products. We share payment information with payment processors who tokenize card data; we do not store full card numbers on our servers when those processors provide tokenization. We share limited data with email providers that send transactional messages such as receipts, delay notices, and batch updates.
If we work with co-packers or fulfillment warehouses, we share only the information required to assemble and label the correct SKU. Those partners must contractually use data solely for our orders and must apply reasonable security measures. We do not sell personal information for money, and we do not allow partners to use your order history to advertise unrelated products on our behalf without explicit consent.
Security measures for product data
We use transport encryption for data moving between your browser and frozenondhon.world, access controls for internal dashboards, and least-privilege accounts for staff who respond to Reach us messages. We segment environments so that test data does not mingle with live order queues. We review access logs periodically to confirm that only authorized roles can export customer lists.
No method of storage is perfect. If we learn of a situation that may affect information connected to PlantaVibe orders, we will notify affected customers as required by law and describe remedial steps we are taking to protect future shipments.
Your choices and regional rights
Depending on where you live, you may have the right to access, correct, delete, or export personal information we hold about you. You may also have the right to opt out of certain disclosures or to appeal a decision we make about a privacy request. To exercise these rights, contact us through Reach us with enough detail to verify your identity, such as a recent order number and the email used at checkout.
If you wish to stop receiving optional product announcements, use the unsubscribe link in those messages or write to us with the subject “Marketing opt-out.” Transactional notices about shipments, safety, or legal terms may continue because they are part of providing the goods you requested.
Children and family accounts
PlantaVibe products are marketed to adults who make purchasing decisions for themselves or their households. We do not knowingly collect personal information from children under sixteen through frozenondhon.ddd. If you believe a child provided information without permission, contact us so we can delete it promptly.
International transfers
We primarily store data in the United States. If we ever transfer personal information to another country, we will apply safeguards such as standard contractual clauses or equivalent mechanisms required by law, and we will describe the transfer in an update to this Policy.
Updates to this Policy
When we change how we handle data related to PlantaVibe products, we will revise this page and adjust the effective date. Significant changes may also be announced through email if you have an active order or an account tied to purchases. Continued use of frozenondhon.world after changes means you acknowledge the updated Policy.
How to contact Frozenondhon
Questions about this Privacy Policy or about data linked to plant-based products can be sent through Reach us. You may also write to PlantaVibe, 690 SW 1st Ave Suite 3513, Miami, FL 33130, United States, Attention: Privacy. Include your preferred contact method and any order identifiers so we can respond efficiently.
Product communications and preference centers
When you opt into optional messages about new PlantaVibe flavors or seasonal bundles, we store your channel preferences alongside product interests such as bars versus powders. You may update those preferences through links in each message or by writing to us with the subject “Preference update.” We log the time and method of each change so that our systems reflect your latest choices without delay.
Transactional emails about shipments, payment receipts, and safety notices may continue even if you opt out of marketing because they are necessary to complete the product relationship. If you maintain multiple email addresses with us, each address has its own preference record unless you ask us to merge verified profiles.
Research surveys tied to product satisfaction
Occasionally we invite purchasers to share feedback about texture, mixability, and packaging clarity. Participation is voluntary. Responses are aggregated with those of other customers unless you choose to provide a testimonial under separate permission. Survey tools may set cookies described in our Cookies Policy; you may decline participation at any time without affecting your ability to order.
Recordkeeping for product quality inquiries
When you report an issue with a batch, we record lot identifiers, storage notes you provide, and photographs you send. We use this information to coordinate with suppliers, initiate replacements if warranted, and track whether similar notes appear across regions or seasons. These records are retained for the time needed to resolve the inquiry and for any follow-up audits required by partners.